Returns

RETURNS

Custom-made products are non-returnable in accordance with consumer protection law. The product is made to the customer's measurements, and design changes are possible after the product is received.

EXCHANGES

The customer may exchange the product within 14 days from the date of receipt of the shipment with the product.

The Customer may, with the Seller's consent, exchange the product for another one, provided that he/she notifies the Seller of such a wish via e-mail: info@absolutdimension.com. After receiving information about the possibility of exchange, please complete and attach a card with a handwritten request for exchange along with the order number and the account number for the refund.

Settlement in case of product exchange:

In the event of a product exchange, the payment for the product in the amount of the price will be credited towards the price of the newly ordered product, any difference in the Price will be paid by the customer or refunded by the seller in the same way as the payment was made or in another way after agreement with the seller.

The product should be sent to the following address: Absolut Dimension sp zoo Jasnodworska 3b/270 Warsaw

When requesting an exchange, the customer is asked to send the product along with the sales document (receipt, invoice, bill).